It is a privilege to serve as the Director of the Office of Central Services (OCS). Having been a part of this agency for the past few years, first as the Executive Director of the Supplier Development and Diversity Division, I know first-hand the important role this agency plays in providing centralized support services to the County Government as well as the businesses and residents of Prince George's County. As we continue to strengthen the legacy of this administration, we seek to build on our past successes and leverage lessons learned in order to implement our enhanced, strategic mission, vision, and core values.
Establishing a strategic direction for the future of OCS is not enough; we must convert our mission and vision into specific performance targets that are meaningful, measurable, and manageable. To that end, I have emphasized a data-driven approach for OCS operations as a whole. Data will drive our decision-making and help us continuously improve our processes. To achieve our mission of exemplary customer service, accountability, cost consciousness, and high ethical standards, we’ve established key metrics that track and trend our progress towards our goals.
We have an opportunity to create an environment where employees are inspired to be the best they can be. A cultivated spirit of collaboration and teamwork, which involves every mind, is necessary, as we seek to evolve into a "Best-in-Class" agency. A very critical component of our success will depend on how well we are able engage our internal and external customers.
OCS is able to use clear and concise, standard operating procedures to support compliance with policies and legislation. Our open feedback channels foster customer transparency, so we can listen and learn from our customers about their needs. I am committed to working collaboratively with all of our stakeholders to support the Baker Principles, and ultimately improve the lives of all businesses and residents in Prince George's County.
Roland L. Jones, Director
Office of Central Services